Research Project Manager & Research Project Assistant

Description

Research Project Manager & Research Project Assistant

A small but established market research company located in Kingston, is seeking suitable applicants for the following positions:

1. Research Project Manager (staff position): J$2.2M – J$2.7M gross per annum
2. Research Project Assistant (staff position): J$1.3M – J$1.6M gross per annum

Minimum Qualifications & Experience – Research Project Manager & Research Project Assistant:

• At least 2 years’ experience in a similar position would be a definite advantage
• Masters level education in Social Sciences, including at least a recent course in Applied Research, for Project Manager and Tertiary level education in Social Sciences required for Project Assistant
• Training and/or experience in data gathering and analysis techniques
• Training and/or experience in project management
• Experience with data manipulation and analysis, including (at least basic) working knowledge of SPSS & Excel
• High proficiency in Microsoft PowerPoint & Word
• Any training and experience using CATI (Computer Assisted Telephone Interviewing) is an asset
•  Extensive experience in writing reports that includes developing charts, summary tables, conclusions & recommendations
• Training & experience in coding open-ended questions

Key Skills & Competencies – ALL POSITIONS:

• Excellent command of the English language & communication skills (spoken & written). Spanish is a plus.
• Strong analytical & reasoning ability
• Diligence, quality-consciousness & reliability with STRONG work ethic
• Ability to think and work flexibly and under tight time constraints
• MUST be willing & able to work long hours, evenings & weekends as required
• Must be able to start on projects almost immediately if selected

IF QUALIFIED ONLY, please upload application letter & resume in Pdf including at least two work-related references no later than Sunday, September 25 2016. Submit promptly as interviews may begin prior to deadline expiration. We appreciate all applications; however only short listed candidates will be contacted.

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Sales Representative CORPORATE AREA

Description

Sales Representative CORPORATE AREA

A leading manufacturer of leisure and corporate wear products invites applications from suitably qualified Sales Professional to fill the role of:                                                                               

 Sales Representative-CORPORATE AREA                               

Responsibilities will include but not limited to:-

• Maintaining current customer relationships as well as building new client base
• Achieving sales targets and other stated corporate objectives. 
• Ensuring that collections are done on a prompt and efficient basis
• Provide professional advice to clients to optimize solutions for corporate and promotional wear.
• Prepare weekly sales reports.

QUALIFICATIONS AND EXPERIENCE

• Have a minimum of 3 years experience in the Sales field with a proven successful track record and passion for sales
• Self-motivated with strong communication, presentation and follow-up skills
• Be energetic, highly organized and motivated
• Computer competent, especially in excel and word
• Ability to interpret technical information

• Valid driver’s license and a reliable motor vehicle.
  
  An incentive/ commission based salary plus benefits are offered.

If you fit the profile above, please submit applications no later than October 7, 2016 to:
We welcome all applications; however, only short listed applicants will be contacted

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Systems Engineer - Enterprise Support

Description

The successful candidate will serve as a member of the Implementation and Support Service team; providing technical expertise for the design, integration and maintenance of IT solutions.

Want to be part of one of the World’s largest IT services providers that has been awarded one of “the World’s Most Admired Companies” by FORTUNE, and where you have the opportunity to create solutions and produce results that drive our clients’ businesses? This opportunity may be perfect for you!

 

SYSTEMS ENGINEER – ENTERPRISE SUPPORT

Overview
The successful candidate will serve as a member of the Implementation and Support Service team; providing technical expertise for the design, integration and maintenance of IT solutions. This will include troubleshooting and diagnosing enterprise level technical incidents and bringing those incidents to resolution. This position will be a one-year contract based in Jamaica.

Key Duties and Responsibilities

• Documenting, designing and implementing IT solutions or changes to existing IT solutions including writing technical and incident reports when required.
• Remote and onsite delivery of break-fix, maintenance and operational services to customers in line with agreed SLA specifications and international best practices.
• Implementation of a range of engineering system solutions, from simple to moderately complex.
• Construction of stable, fault-free and maintainable solutions.
• Provision of technical advice to customers and colleagues
• Ensuring that service delivery results in customer satisfaction
• Speedy resolution of problems, avoiding escalation, or escalating in a timely manner

Academic Qualifications

• A Degree in Computer Science or Information Technology
• Working knowledge of Operation Systems (Windows Server and Unix/Linux).
• Implementation and maintenance of virtualization solutions,
• Technical knowledge (e.g. Microsoft Office including Visio, PCs, basic networking, high performance computing platforms and data protection solutions).

 Experience and Technical Skills

• Possess three (3) years related work experience in a progressive IT environment, including a working knowledge of enterprise level IT infrastructure.
• Demonstrate ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy- in.
• Demonstrate strong fundamentals in implementation and administration of server and storage architecture.
• Demonstrate the ability to interface and interact with customers and service providers.
• Own a vehicle for travel to perform site visits.
• Demonstrate knowledge and experience with business processes, cross business unit initiatives, System Development Life Cycle (SDLC) and best practices of quality management.

Key Attributes

• Excellent verbal and written communication skills
• High level of attention to detail and quality
• Time management with strong planning and organization skills.
• Must be proficient in MS Visio, Word and Excel
• Independent problem solving skills with the ability to assume leadership in high pressure situations
• Ability to research, evaluate, and recommend new tools and technologies for high performance computing, virtualization
• Ability to work in a team as well as work independently
  

Travel Requirements

• Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required
• Regional/ International travel may be required from time to time for training or customer site visits

The preferred candidate will receive an excellent compensation package commensurate with qualifications.

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited reported consolidated revenues of US$41 billion for the fiscal year ended March 31, 2016. Our presence in the Caribbean extends 60 years, with offices in Jamaica, Barbados, Trinidad and Mexico

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Systems Engineer - Network and Security

Description

The successful candidate will serve as a member of a support team troubleshooting and diagnosing customer related network and security incidents and bringing those incidents to resolution.

Want to be part of one of the World’s largest IT services providers that has been awarded one of “the World’s Most Admired Companies” by FORTUNE, and where you have the opportunity to create solutions and produce results that drive our clients’ businesses? This opportunity may be perfect for you!

 

SYSTEMS ENGINEER – NETWORK AND SECURITY

Overview
The successful candidate will serve as a member of a support team troubleshooting and diagnosing customer related network and security incidents and bringing those incidents to resolution. Functions may include the design, integration, testing, implementation, development and maintenance of these systems and solutions. This position will be a one-year contract based in Jamaica.

Key Duties and Responsibilities

• Documenting, designing and implementing IT solutions or changes to existing IT solutions including writing technical and incident reports when required
• Ensuring that service delivery results in customer satisfaction
• Speedy resolution of problems, preventing escalation, or escalating in a timely manner

Academic Qualifications

• A Degree in Computer Science or Information Technology
• Possess a minimum of two (2) Cisco certifications, including a current CCNA, CCNP and/or CCDA.
• Working knowledge of Operation Systems (Windows and Unix/Linux).

 Experience and Technical Skills

• Possess three (3) years related work experience in a progressive IT environment, including a working knowledge of enterprise level IT infrastructure.
• Designing, configuring, installing, integrating, maintaining, and troubleshooting of LAN/WAN/WLAN networks and systems.
• Packet level troubleshooting experience with tcpdump and Wireshark
• Experience implementing, configuring and troubleshooting dynamic and static routing
• Experience implementing, configuring and troubleshooting firewalled environments based upon industry leading firewalls (Eg. Check Point and Cisco).
• Experience implementing, configuring and troubleshooting Cisco Voice over IP technologies
• Support sales staff by defining and presenting solutions to customers

Key Attributes

• Demonstrate ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy- in.
• Demonstrate strong fundamentals in networking architecture.
• Demonstrate the ability to interface and interact with customers and service providers
• Excellent verbal and written communication skills.
• High level of attention to detail and quality.
• Excellent time management with strong planning and organization skills.
• Must be proficient in MS Visio, Word, PowerPoint and Excel.
• Independent problem solving skills with the ability to assume leadership in high pressure situations.
• Ability to research, evaluate, and recommend new tools and technologies for converged data/voice/video network vendor products.
  

Travel Requirements

• Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required
• Regional/ International travel may be required from time to time for training or customer site visits

The preferred candidate will receive an excellent compensation package commensurate with qualifications.

 Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited reported consolidated revenues of US$41 billion for the fiscal year ended March 31, 2016. Our presence in the Caribbean extends 60 years, with offices in Jamaica, Barbados, Trinidad and Mexico.

Shaping tomorrow with you

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Workforce Manager

Description

Analyzes center and agent historical performance, generates forecasts, generates schedules, and manages schedule changes while ensuring the successful delivery of quality service to the Clients.

At itel-BPO Solutions we have four values that stand behind everything we do.  Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.
Our 4 Y‘s are:

• QualitY
• IntegritY
• ReliabilitY
• FamilY

We are looking for persons to join our FamilY at our Kingston location as a Workforce Manager!
The Workforce Manager analyzes center and agent historical performance, generates forecasts, generates schedules, and manages schedule changes while ensuring the successful delivery of quality service to the Clients.
KEY RESPONSIBILITIES AND DUTIES:
General

• Collection, analysis and reporting of historical center performance statistics
• Collection and analysis and reporting of historical agent/team performance statistics
• Manage long-term forecast/staffing plan and lead monthly staffing plan meeting
• Work with Human Resources, Recruiting, and Training to coordinate the hiring and
• training of new employee resources where needed
• Work with training and operations to coordinate multi-skill training for existing agents
• Oversee communication to new hires on schedule process
• Oversee short-term workload forecasting
• Oversee scheduling philosophy of schedule assignments
• Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and downtime etc…
• Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements
• Responsible for maximizing efficiency and occupancy while meeting service objectives
• Oversee analysis and reporting of employee performance including schedule adherence
• Recognizes and recommends operational and support improvements
• Perform other duties and assignments as directed

Reporting

• Examine and evaluate purpose and content of business reports to develop new, or improve existing flow, format, frequency, distribution and purpose or function of report
• Confer with persons receiving reports to identify problems and to gather suggestions for improvements
• Evaluates findings, using knowledge of workflow
• Recommends establishment of new or modified methods and procedures to improve performance, efficiency or effectiveness
• Create a synopsis of the attached report outlining,
• Opportunities
• Successes
• Game plan (or action/s taken) to improve opportunities
• Concerns
• Follow up on concerns and opportunities to ensure these are resolved

             
QUALIFICATIONS:

• Workforce management subject matter expert with at least three years' experience
• Proficient in MS Word, MS Excel, MS PowerPoint
• Strong mathematical, analytical, communication, and organization skills
• Self-motivated and MUST excel in a minimally managed, high profile position
• Must have at least five years of contact center WFM experience or three years of WFM management experience

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Experienced Sales Agents-KINGSTON

Description

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.

At itel-BPO Solutions we have four values that stand behind everything we do.  Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.
Our 4 Y‘s are:

• QualitY
• IntegritY
• ReliabilitY
• FamilY

We are looking for Experiences Sales Agents to join our FamilY at our Montego Bay location!
HOURS
This is a full-time, long-term position. Flexibility to work evenings, nights and weekend shifts is required

REQUIREMENTS

• Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics
• Excellent communication and customer service skills.
• Solid computer skills including internet knowledge (such as basic searching and queries) and some email.
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

We offer the following to ensure an enjoyable work experience

• Paid Training
• Excellent training and supervisory support - to help you obtain bonus compensation and feel comfortable servicing our customers
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary-including a base and incentives
• Health and Life Insurance
• Lunch benefits
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun

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Customer Service Representative-KINGSTON

Description

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.

At itel-BPO Solutions we have four values that stand behind everything we do.  Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.
Our 4 Y‘s are:

• QualitY
• IntegritY
• ReliabilitY
• FamilY

We are looking for persons to join our FamilY at our Kingston location!
HOURS
This is a full-time, long-term position. Flexibility to work evenings, late nights and weekend shifts is required for most of our teams.

REQUIREMENTS

• Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics
• Excellent communication and customer service skills.
• Solid computer skills including internet knowledge (such as basic searching and queries) and some email.
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

We offer the following to ensure an enjoyable work experience

• Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend five weeks, no weekend training.
• Excellent training and supervisory support - to help you obtain bonus compensation and feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary-including a base and incentives
• Health and Life Insurance
• Lunch benefits
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

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