Trainer

Description

Be a pioneer member of the H/R and Training team for this new, Jamaican Business Process Outsourcing (BPO) call center. The Trainer will coordinate, schedule, evaluate and deliver product and skills training for new hires and existing employees.

Trainer
This is an exceptional growth and development opportunity for an experienced Trainer. Be a pioneer member of the H/R and Training team for this new, Jamaican Business Process Outsourcing (BPO) call center. The Trainer will coordinate, schedule, administrate, evaluate and deliver product training and skills based training for new hires and existing employees. You will report to the H/R and Training Manager and participate in identifying training needs. You will assist the H/R and Training Manager in the design and development of the L&D strategy which will involve the development and delivery of company L&D training and initiatives.
Duties and Responsibilities:

• Assist in carrying out training needs assessment 
• Participate in the creation of the company learning & development strategic plan
• Assist in selecting training department tools and technology
• Participate in the creation and/or delivery of e-learning packages
• Organize and develop training procedure manuals, facilitator guides and course materials
• Facilitate both technical and skills training
• Coach participants both in and outside the classroom to improve performance
• Coordinate, administrate and schedule all training to include but not limited to materials, logistics and course set up
• Work with other departments (internal and external) in the coordination and delivery of training
• Participate in the creation of L&D procedures, policies and guidelines
• Assess participants knowledge, skills and attitude
• Establish and create metrics for measuring the effectiveness of all training
• Amend and revise training as necessary based on evaluation results
• Keep up to date with developments in training by reading relevant journals, and attending relevant courses
• Promote, market and raise the awareness of L&D Training and Initiatives (company intranet, email etc.)
• Ad hoc projects at the request of the H/R and Training Manager

 Requirements:

• 4 year degree in Human Resources, Education or a related discipline
• 1 year experience in a call center environment or similar business environment
• 1-2 years as a trainer
• Understanding of e-learning techniques
• Understanding of adult learning principles
• Strong organizational and administrative skills
• HR Data metrics – experience in creating KPIs, SLAs and analyzing data
• Significant experience in building and motivating employees
• Experience in Coaching
• Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
• Extended problem solver
• Creative thinker and Solutions orientated
• Analytical skills
• Ability to work within strict time frames and deadlines
• Excellent written and verbal communication skills

Company Requirements (If successful):

• On condition of employment you will be required to submit to a drug test.
• On condition of employment you will be required to process a police record certificate.
• On condition of employment you will be required to present the following;
  • Updated resume
  • 2 passport size photos
  • Educational qualifications
  • Birth Certificate and Marriage Certificate(if applicable)
  • Valid Government issued photo identification
  • TRN & NIS cards
  • P45 (if applicable)

Note: Please submit detailed work history (CV), including compensation history.

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