Description
Customer Care Associates needed to start immediately in our Kingston and Portmore locations!
WE WILL CONSIDER YOU IF YOU HAVE A SCHOOL LEAVING CERTIFICATE
OR HEART LEVEL II CERTIFICATE!
APPLY TODAY!!
NEW INCREASED BASE PAY !
Xerox is looking for you! Come be a part of a $22 billion leader in technology and innovation. Currently, we are seeking individuals who want to provide superior customer service to our wireless client base. We provide a full paid training program, competitive benefits and many career growth opportunities. Xerox offers a competitive hourly rate plus “Pay for Performance” bonus opportunities---we give you control over your total compensation! If you want to be part of a world-class company with a great marketplace reputation, apply today!”
Our employees enjoy:
- Compensation package inclusive of base plus incentive and shift differential for some shifts
- Convenient onsite clinic,7-days per week providing affordable healthcare access
- Free transportation service
- Health Insurance Benefits
- Company - paid Life Insurance coverage
- Paid Vacation
- Educational Assistance Program
- Free internet access
- Flexible shifts
- Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
- Stable environment with opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
- Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
- Active Sports Programs with vibrant interdepartmental and business house competitions in basketball, football and netball
Job Summary:
We are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting compliance requirements.
Customer Care Associates perform the following duties:
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Provides functional guidance, training and assistance to lower level staff
- Provides assistance, training and troubleshooting support to lower level staff
- Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
- Prepares standard standard reports to track workload, response time and quality of input
Ideal candidates should possess the following skills/experience:
- At least a School Leaving Certificate at the Secondary level or Heart Level II certificate
- Flexibility to work any shift within a 24 hour period including weekends and holidays
- Ability to type at least 25wpm
- Excellent customer service and communication skills (verbal & written)
- Excellent listening skills
- Excellent time management and prioritization skills
- Strong interpersonal skills at both an individual and team level Ability to handle multiple tasks, details and interruptions
- Adaptable and able to move with change while maintaining a positive attitude
Attention to detail
INTERESTED APPLICANTS MUST: be at least 18 years old, present a valid Photo ID, Birth
Certificate,TRN, NIS,Original Proof of Qualifications.
Certificate,TRN, NIS,Original Proof of Qualifications.
**Candidates must have a clean Police Record*(Company-paid)
*May be subject to drug screening*APPLY NOW
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