Systems Engineer - Enterprise Support

Description

The successful candidate will serve as a member of the Implementation and Support Service team; providing technical expertise for the design, integration and maintenance of IT solutions.

Want to be part of one of the World’s largest IT services providers that has been awarded one of “the World’s Most Admired Companies” by FORTUNE, and where you have the opportunity to create solutions and produce results that drive our clients’ businesses? This opportunity may be perfect for you!

 

SYSTEMS ENGINEER – ENTERPRISE SUPPORT

Overview
The successful candidate will serve as a member of the Implementation and Support Service team; providing technical expertise for the design, integration and maintenance of IT solutions. This will include troubleshooting and diagnosing enterprise level technical incidents and bringing those incidents to resolution. This position will be a one-year contract based in Jamaica.

Key Duties and Responsibilities

• Documenting, designing and implementing IT solutions or changes to existing IT solutions including writing technical and incident reports when required.
• Remote and onsite delivery of break-fix, maintenance and operational services to customers in line with agreed SLA specifications and international best practices.
• Implementation of a range of engineering system solutions, from simple to moderately complex.
• Construction of stable, fault-free and maintainable solutions.
• Provision of technical advice to customers and colleagues
• Ensuring that service delivery results in customer satisfaction
• Speedy resolution of problems, avoiding escalation, or escalating in a timely manner

Academic Qualifications

• A Degree in Computer Science or Information Technology
• Working knowledge of Operation Systems (Windows Server and Unix/Linux).
• Implementation and maintenance of virtualization solutions,
• Technical knowledge (e.g. Microsoft Office including Visio, PCs, basic networking, high performance computing platforms and data protection solutions).

 Experience and Technical Skills

• Possess three (3) years related work experience in a progressive IT environment, including a working knowledge of enterprise level IT infrastructure.
• Demonstrate ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy- in.
• Demonstrate strong fundamentals in implementation and administration of server and storage architecture.
• Demonstrate the ability to interface and interact with customers and service providers.
• Own a vehicle for travel to perform site visits.
• Demonstrate knowledge and experience with business processes, cross business unit initiatives, System Development Life Cycle (SDLC) and best practices of quality management.

Key Attributes

• Excellent verbal and written communication skills
• High level of attention to detail and quality
• Time management with strong planning and organization skills.
• Must be proficient in MS Visio, Word and Excel
• Independent problem solving skills with the ability to assume leadership in high pressure situations
• Ability to research, evaluate, and recommend new tools and technologies for high performance computing, virtualization
• Ability to work in a team as well as work independently
  

Travel Requirements

• Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required
• Regional/ International travel may be required from time to time for training or customer site visits

The preferred candidate will receive an excellent compensation package commensurate with qualifications.

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited reported consolidated revenues of US$41 billion for the fiscal year ended March 31, 2016. Our presence in the Caribbean extends 60 years, with offices in Jamaica, Barbados, Trinidad and Mexico

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