Description
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.At itel-BPO Solutions we have four values that stand behind everything we do. Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.
Our 4 Y‘s are:
- QualitY
- IntegritY
- ReliabilitY
- FamilY
We are looking for persons to join our FamilY at our Kingston location!
HOURS
This is a full-time, long-term position. Flexibility to work evenings, late nights and weekend shifts is required for most of our teams.
REQUIREMENTS
- Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics
- Excellent communication and customer service skills.
- Solid computer skills including internet knowledge (such as basic searching and queries) and some email.
- Minimum typing speed of 20 to 30 wpm
- Must be 18 years and older
- Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)
- Paid Training- Monday through Friday, 8am to 5pm daily. Training will extend five weeks, no weekend training.
- Excellent training and supervisory support - to help you obtain bonus compensation and feel comfortable servicing our customers.
- Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
- Competitive Salary-including a base and incentives
- Health and Life Insurance
- Lunch benefits
- Free Wi-Fi
- Beautiful location, cafeteria onsite, Chill room, friendly staff
- A fun environment! We respect our employees and strive to make our environment exciting and fun!
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.
APPLY NOW
No comments:
Post a Comment